Shipping policy

- Please contact us if you have a defect issue with a figure you received from us.

- This replacement policy will only be applied to brand new items.

-This replacement policy will only be applied to products that are covered in the standard manufacturer warranty period.

- The item must be dispatched back to Pop Collectibles within 3 days once Pop Collectibles approved the request.

-If the return package is lost in transit, Pop Collectibles should not be responsible for that.

-After the return package is shipped, a tracking number must be provided to Pop Collectibles.

-If the return package is damaged, Pop Collectibles should not be responsible for that.

-Hot toys official brown shipper only comes with diecast, DX and toy fair exclusive series, this will not be accepted as a reason to request product replacement.

-If a package is damaged in shipping, please contact Pop Collectibles through email or instagram.

-The return postage fee from the customer’s origin back to Hong Kong will be turned into a discount code for customers to use on the website, the shipping fee from Hong Kong back to the origin will be covered by Pop Collectibles.

-This policy will only be applied to products that are purchased on our website.